Egan Interiors

Terms & Conditions of Sale/ Interior Design Service

In the absence of any special arrangement, these conditions shall apply to the contract for the supply of goods and/ or services by Egan Interiors (the Company), to the person (the Client) to whom they are supplied, to the exclusion of all other terms and conditions, including any terms and conditions which the client may purport to apply under any purchase order confirmation or order of similar document. “Contract” shall mean any contract whether oral or in writing made between the Company and the Customer. “Goods” shall mean the goods (including any instalment of the goods or any parts of them) which the Company is to supply to the Customer in accordance with the terms of a Contract.

Prices & Fees:

All prices quoted by the Company are exclusive of VAT, and the cost of delivery of the Goods, unless specified otherwise.

We charge an initial consultation fee/ call out fee of €200.  Thereafter, our interior design fee is €100 per hour.

We will provide you a quotation either in writing or verbally describing the goods we can supply and the price we will charge for them; anything else you require will be done with our agreement and will be deemed as extra and subject to an additional charge.

If you have asked us to provide services such as upholstery or alterations and the need for extra work arises for which we have not budgeted in our quotation to address; inadequate preparation by other persons conducting previous work, or other damage we will contact you and advise of the additional costs of the work required.

Delivery, fitting and other charges must be paid in addition to the Price. Quotations hold firm for a period of 30 days.

Where any of the Goods are sold by the Company to the Customer at sale or promotional prices they shall not be subject to further price discounts.

Payment Terms:

Initial Consultation:  As above, an initial consultation fee of €200 applies payable on day of consultation and €100 per hour thereafter, payable prior to completion of the project.

Design Service:  A minimum deposit of 50% is required on acceptance of design scheme; this is subject to change depending on the scale of custom products on order but will be advised in advance of design scheme acceptance.

Products: Unless agreed otherwise, all payments of any other Goods and/or Services, must be in euro and a 50% initial payment must be made at the time of ordering the Goods and/or Services; we will not be able to process your Order until we have received a cleared deposit payment.   After making your initial 50% payment, should you decide that you no longer wish to purchase the Goods or Services, the initial 50% payment is non-refundable.  The remaining balance must be paid upon collecting the Goods or completion of the work/services, or upon fitting or delivery.

Credit terms are not available. We reserve the right to impose payment by instalments, where reasonable, for larger jobs. Goods remain our property until paid for in full.

When your goods arrive into our store a member of our Team will contact you directly to finalise your payment and to confirm your delivery date. All orders must be paid for in full prior to delivery.

Title & Risk:

Risk in the Goods shall pass to you when the goods are delivered to, or collected by you or your agent.

Notwithstanding risk in the Goods passing in accordance with the above.

Title in the Goods shall not pass to the you until both (i) payment is received by us for the Goods; and (ii) no other amounts are then outstanding from you to us in respect of any other Goods and/or Services supplied by us to you.

Before title has passed to you and without prejudice to any other rights, we shall have the right to recover or resell the Goods and our servants or agents may enter your premises for that purpose. If so required, you will store the Goods separately from your own goods to make them readily identifiable to us.

If there is an outstanding balance upon completion of your order, you must pay us as soon as possible. Outstanding balances will be subject to an outstanding balance charge which will accrue at a rate of 10% per calendar month or part thereof from the day of completion of your order until the day you settle your outstanding balance. We will include outstanding balance charge in any payment reminders we send you and you shall be liable for any further outstanding balance charges which accrue after the issuance of any payment reminders we might send.

If an outstanding balance remains unpaid, we may retain your deposit and sell any goods we are holding in relation to your order, the proceeds of which we will use to meet any reasonable costs we have incurred in relation to administration of your account, producing your Goods and any other charges including but not limited to labour delivery and fitting.

All Goods remain the property of Egan Interiors until you have paid in full in cleared funds all balances, including any additional charges.

Orders:

When you place an order with us we will send you confirm your order verbally or in writing. You must bring any discrepancies in the order to our notice within 5 days of receiving confirmation of the order from us. If you do not receive your order confirmation within 5 days, please contact us immediately. If you fail to do so, we shall be entitled to assume that the details in the order confirmation are correct. We reserve the right to charge for any subsequent changes necessary as a result of your failure to properly check the order confirmation.

The Client will supply all necessary information and give all necessary approvals/ decisions to Egan Interiors for the proper and timely execution of the projects.  If instructions are not forth-coming Egan Interiors cannot be held responsible for ensuing delays.

Special custom-made items cannot be cancelled once manufacturing has commenced.  Payment for all such items is required in full.  Standard items might be subject to a cancellation charge form the manufacturer or supplier if cancelled.

Measurements & Dimensions:

Unless you use our measuring service for curtains or bespoke furniture, goods are manufactured in accordance with the measurements provided by you, and it is therefore your responsibility to ensure that you have provided us with the correct measurements. We cannot accept responsibility for any inaccurate measurements. Any alterations that we have to make to Goods due to you providing inaccurate measurements is likely to incur additional costs, payable by you.

 Fitting:

A fitting service is available in some areas.

A quote for fitting of Goods is available upon request. Fitting charges are quoted on the basis that we are able to obtain good fixings for the tracks, poles, battens and other fixtures and we are able to obtain unobstructed access to your window or other place of fixing on our first visit for fitting.

If there are pipes, electrical cables or other devices concealed in the area in which we are required to work, you must tell us in advance as to avoid damage to the cables, pipes or devices and avoid harm or injury to our staff or subcontractors.

If at the time of fitting the Goods it is discovered that due to the condition or construction of your walls work good fixings cannot be obtained, or we do not have free unobstructed access to your window or other place of fixing, we will not fit the Goods ordered until building work necessary to allow us to obtain good fixings has been completed correctly or you have cleared the access to your window.

We will not be responsible for carrying out any building work or for moving any items to clear access to your window or other place of fixing.

We reserve the right to make an additional charge if we have to return to your property on a second occasion to complete the fitting of your Goods after such building work has been completed, access cleared or any other reason.

Delivery & Pick Up:

A member of our Team will notify you when your goods have arrived in store.

Goods may be collected during Egan’s normal opening hours subject to prior arrangement with Egan Interiors.

Alternatively, Goods are delivered as soon as possible from the day you place an order to purchase the Goods at an extra cost.

Times and dates quoted for delivery of goods or materials or completion of any work are to be treated as an approximate estimate based on current trading conditions and Egan Interiors shall not be held responsible for delays outside its control.

We may deliver the Goods in instalments if they are not all available at the same time for delivery.  If you require all your furniture to be delivered to you in one drop rather than accepting partial delivery of items that come in early, then please notify a sales person or customer service representative of this and we will be happy to oblige.

Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.

If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail or phone to arrange another date for delivery.

Goods are sent at our risk if we have arranged the carrier until signed for by you or by any other person at the address you have given to us.

All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver.

When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.  Signing “Unchecked”, “Not Checked” or similar is not acceptable.

If due to circumstances outside your control you are unable to accept delivery when your goods arrive in to us we are happy to store your goods Free of Charge in our warehouse for a maximum period of 4 weeks, providing the goods have been paid for in full within 7 days of notification of availability. If after this period you are still unable to accept delivery then a further 4 week storage facility will be available, however, a storage fee of €50 per week will apply. We are unable to extend storage facilities beyond this period.

If you choose to relocate your furniture to any private storage facility directly from Egan Interiors, Egan Interiors will deliver your furniture to this location; however, on the arrival of your furniture to the elected facility, no further liability or relocation obligation in respect of your furniture rests with Egan Interiors.

 Copyright:

No right or licence is granted under the contract to the client under any patent, trademark, copyright, registered design or other intellectual property right except the right to use the goods supplied.  In particular the copyright of Egan Interiors in designs remains with Egan Interiors.

All designs and sketches are submitted by us in confidence and unless otherwise agreed in writing they and the copyright in them remain our property.

Photographs taken during the project will be at the discretion of the designer although every effort will be made to comply with the client’s requirements.

The client(s) hereby allow(s) the designer to display any photograph covered by this contract and to generally promote the business in advertising, brochures, magazine articles, websites, portfolio, etc.

Returns & Refunds:

Egan Interiors will only accept items for return if the following applies

  1. Goods are current stock and are on display
  2. Goods are in their original packaging & are unused
  3. Goods are returned within 14 days with proof or purchase

Goods which may not be returned are as follows

  1. Goods which are not fit for resale
  2. Goods which have been ordered in especially on the customer’s behalf
  3. Goods which aren’t on display
  4. Goods which don’t have their original boxes or packaging
  5. Goods which have been fitted or used

This does not affect your statutory rights – below

Under the Sale of Goods and Supply of Services Act 1980, anything you buy from a retailer must be: of merchantable quality. fit for its normal purpose, and reasonably durable. as described, whether the description is part of the advertising or wrapping, on a label, or something said by the salesperson.

 If the item is not faulty, you have no rights to a refund or exchange. The same applies if goods are the wrong size, unless they are clearly not the size described.

If it is ascertained that items adhere to the above and are suitable for return:

To return a product it must be unused and be in its original packaging, we must receive it back within 14 days of being signed for, and you must have approval from us to return the product.  Unsuitable items can only be accepted back for a refund providing that they have not been used or installed and in relation to lighting that the wire of the light hasn’t been cut. They should be returned with the original packaging to ensure the product is not damaged on the return journey. The cost of returning the unsuitable goods is at the expense of the customer. If Egan Interiors is at fault we will cover the cost of the return.

Missing parts or damages must be reported within 48 Hours of delivery.  If any parts are received broken eg: glass shades, etc. please contact us as we may have spares available from stock & if available, we can send out for next day delivery.

If any goods are returned unwanted (this does not include specially ordered or manufactured items), we will either exchange or refund provided that all goods are returned in a perfect, sellable condition within 14 days. Please note, no carriage refunds can be given.

If you wish to make a return please email eganinteriors@gmail.com clearly stating which item you wish to return, the reason for returning the item and the action you would like us to take. If you request a refund then the amount paid will be refunded back onto your original payment card. Please allow up to 14 days for the exchange/refund.

All goods supplied by Egan Interiors are from official sources and are covered by the normal manufacturers’ warranty. If an item has failed prematurely please contact us with details of the product and fault. Certain products may need to be returned to our supplier, for inspection and possible repair, before a credit can be issued.

If an exchange is requested a replacement will be sent when we stock is available.

We strongly recommend customers to ensure that the measurements of all furniture items being purchased from us are suitable for their intended purpose. We undertake that the items purchased will, at the time of delivery, correspond to the description of the product at the time of purchase.

Once your order has been placed and the item specifically reserved by you with payment of a deposit, the order cannot be cancelled and deposits or part payments made are non-refundable. We do not offer refunds or exchanges on clearance or sold-as-seen/ex-display items unless the product is deemed faulty.

Any refunds (to include any delivery charges incurred) will be made via the method of original payment you used to make your purchase. Refunds will be processed within 14 days of receipt of the returned goods or on being informed of the cancellation of the order. Refunds will not be provided without an original receipt. If the original purchase was made with a credit/debit card, that card must be present and available when the refund is made.

Faulty or Damaged Products

Any faulty or damaged product should be notified to us as soon as possible following delivery and no later than 3 days after the fault or damage has been identified by you. Please notify us by either email to eganinteriors@gmail.com or by contacting a member of our sales team directly in-store. If a product is faulty, we ask that you do not use the product for your own safety.

Once reported to us, if the product is faulty or damaged, our sales teams will discuss with you the most appropriate means of redress in the circumstances. Each case will be dealt with on an individual basis.

We may request to inspect the goods to confirm the fault.  If you are reporting a faulty or damaged product by email, please include photos of the damaged or faulty product. We reserve the right to carry out a further inspection of the product, if deemed necessary.

Please note that a full refund will not be available where the damage to the product is minor in nature and you ought reasonably to have been aware of the damage on inspection of the product either at the time of delivery or shortly thereafter.

The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.  So far as possible, Goods should be returned with both Goods and all packaging as far as possible in their original condition; securely wrapped; including our delivery slip; at your risk and cost.

In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.

Most of the Goods are covered by the manufacturer’s guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer’s operating instructions.

If we agree that the Goods are faulty, we will: refund the cost of return carriage; repair or replace the Goods as we choose.

Warranties & Liabilities

Subject to the Terms set out here we warrant that upon delivery or collection the Goods will correspond with their specification, will approximately correspond with the approximate description given by us and will be free from defects; provided that we shall be under no liability for defects arising from failure by any person, other than ourselves or our employees or contractors. Such defects may arise from failure to follow our instructions (whether oral or in writing), inappropriate storage, improper use, further treatment of or process to the Goods or any defect caused as a result of reasons which are under your control. Please note that the above is not an exhaustive list and defects may be cause by other means

Unless these Terms provide otherwise, any other warranty, condition or other term expressed or implied by statute, common law or otherwise is excluded save that nothing in these Conditions shall affect the statutory rights of a consumer which cannot be excluded by law. In particular, we make no warranty as to the fitness of the Goods for any particular purpose other than the normal purpose for which the Goods are used even if that purpose is stated in your order unless we specifically confirm in writing that the Goods are fit for such a purpose. This exclusion includes recommendations or advice from us to you relating to a specific enquiry. You must satisfy yourself as to the fitness for the purpose for which the Goods are intended prior to making your initial 50% payment.

Certain Goods may have particular characteristics which affect shade, shape, size or suitability for certain types of uses or use in certain types of environments.  Variance in wood, marble and leather, etc. are to be expected as not two pieces of furniture, cut form unique materials, can be identical to those that are on display. As in keeping with trade practise, atmospheric conditions and changes in humidity can cause movement in fabric. An allowance of approximately 5% will be added to allow for possible shrinkage. We cannot accept responsibility for such movement once soft furnishings are in situ.

No responsibility shall be accepted for damage, howsoever caused, to any item insufficiently or inappropriately, wrapped, covered, packaged or protected for carriage, transit, storage, transportation and or process.

All fitting is guaranteed for a period of 12 months with the following exceptions: no fixing into lathe & plaster shall be guaranteed, no fitting of an item customised beyond the manufacturer’s original specification shall be guaranteed, no fixing shall be guaranteed if the weight of curtain exceeds the fitting’s rating, and the guarantee shall be immediately void if the fitting is removed and refitted by any person other than a member of our team, or any alteration is made by any person other than a member of our team after our initial fitting.

You shall not be entitled to reject the Goods where the alleged defect or breach of contract is so slight that it would be unreasonable for you to do so.

Any claim by you which is based on any defect in the quality or condition of the Goods or their failure to correspond with the specification shall be notified to us immediately upon discovery of the defect or failure and in any event any valid claim so made shall not be accepted by us unless made within 7 days from the date of delivery of the Goods. Any claim for items missing from your Order must be made within 3 days of the delivery date.

We shall not be liable to you nor be deemed to be in breach of contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Contract, if the delay or failure was due to any cause beyond our reasonable control such as (but without limitation) any strike, lock-out or other form of industrial action, reduction in or unavailability of power at our works or those of our suppliers, breakdown of manufacturing or other equipment and unavailability of raw materials. We will not be responsible for compensating you for any consequential loss.

General:

In performing professional services, Egan Interiors shall exercise reasonable care and competence and shall carry out its duties in a professional manner.  It is the customer’s responsibility to ensure that there is sufficient and safe access for items selected and for Egan Interiors staff to the designated area and that there is sufficient access for our delivery lorry to reach the delivery address.

The client will appoint and reimburse for services of any other consultant or craftsman as requested by the client.  Egan Interiors will not be responsible in any way for the competence and performance of their services.  In certain circumstances where Egan Interiors employs a specialist or craftsman direct, Egan interiors will be responsible for the proper execution of their work.

We recommend the use of felt pads to be put on furniture legs and to take extra care when moving furniture around the room to avoid unnecessary damage to wooden or tiled floors.

In order to complete and deliver your interior design project, we (Egan Interiors) may need to share your details with the Company’s appointed delivery team and technicians.  You hereby agree and consent to the provision of such details (without further contact with you) to the delivery team and technicians for this purpose.

Egan Interiors will comply with its data controller’s obligations in respect of contact details provided and the lawful processing thereof, having regard to the obligations imposed by GDPR

Egan Interiors shall not be liable for any loss or damage whatsoever arising from termination of appointment.  Any such notice shall be given by either the client of Egan Interiors in writing.

These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Ireland.

These terms and conditions do not affect your statutory rights under the Sale of Goods and Supply of Services Act 1980.

These terms and conditions are subject to revision without notice

The client is agreeing fully to the company’s trading terms and conditions by commissioning our services.